This website is operated by Crystwater, a brand of YT Trading Group Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Crystwater.

By accessing our website or placing an order, you agree to the following terms and conditions.

Online store terms

You must provide accurate and complete information when placing an order, including your name, delivery address, contact details and payment information.

You agree not to use our products or website for any unlawful, unsafe or unauthorised purpose.

Products and availability

We supply water treatment consumables, components and related products for residential, commercial and industrial applications.

Product availability, pricing, packaging and specifications may change without notice. We aim to keep product information accurate and up to date, but errors may occasionally occur.

If a product is unavailable after an order is placed, we may contact you to offer an alternative, provide an estimated dispatch time, place the order on hold, or cancel and refund the affected item.

Product suitability and technical information

Customers are responsible for checking product size, connection type, compatibility, operating conditions and application before purchasing.

Any technical information, product guidance or application notes provided on our website are general in nature. Final suitability depends on the customer’s system design, water quality, installation conditions, operating pressure, flow rate, maintenance practices and intended use.

If you are unsure whether a product is suitable, please contact us before ordering.

Pricing and taxes

All prices are listed in Australian dollars unless otherwise stated.

GST is not charged unless otherwise stated. If our tax status changes in the future, pricing and invoices may be updated accordingly.

We reserve the right to correct pricing errors, update prices or change promotions at any time before an order is accepted and fulfilled.

Payment

Payment must be completed using the available checkout payment methods unless a manual payment arrangement has been approved.

For bank deposit, EFT, bulk or business orders, orders may not be dispatched until payment is received and confirmed.

We may cancel or hold an order if payment cannot be verified, payment is reversed, or the transaction appears suspicious or unauthorised.

Order acceptance and cancellation

Submitting an order through our website does not guarantee acceptance of the order. We may review orders before dispatch.

We reserve the right to cancel or refuse an order where there is a pricing error, stock issue, payment issue, freight limitation, suspected fraud, incorrect customer information or other operational issue.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled item or order using the original payment method where possible.

Shipping and delivery

Shipping is handled according to our Shipping Policy. Delivery times are estimates only and may vary depending on destination, carrier conditions, stock availability and freight requirements.

Some bulky items, remote delivery areas, commercial orders or large quantity orders may require additional freight confirmation before dispatch.

Returns and refunds

Returns and refunds are handled according to our Return and Refund Policy.

Please contact us before returning any product. Items returned without approval may be delayed or refused where permitted by law.

Installation and use

Products should be installed, operated and maintained according to applicable instructions, good practice and system requirements.

We are not responsible for damage, loss, poor performance or system issues caused by incorrect installation, misuse, unsuitable application, lack of maintenance, poor water quality, excessive pressure, incorrect storage, incompatible equipment or unauthorised modification.

Business, bulk and OEM enquiries

Bulk supply, wholesale, OEM, commercial and industrial enquiries may be subject to separate quotation, lead time, freight, payment and supply terms.

Any written quotation or agreed commercial arrangement may include additional terms that apply to that specific order or project.

Website content

The content on this website is provided for general information and product selection support. It should not be treated as site-specific engineering advice unless we have provided a written project-specific recommendation.

We may update, change or remove website content at any time.

Intellectual property

Unless otherwise stated, website content, product descriptions, graphics, branding and layout elements are owned by or licensed to Crystwater and YT Trading Group Pty Ltd.

You must not copy, reproduce or use our content for commercial purposes without permission.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from use of our website, products or services.

This does not limit any rights or remedies available to you under Australian Consumer Law.

Changes to these terms

We may update these Terms of Service from time to time. The current version will be published on this page.